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Terms and Conditions

General
These terms and conditions do not affect your statutory rights

Prices
The prices are indicated on the website and are inclusive of  VAT


Availability of Goods
Non personalised items are normally standard stock items and are available for despatch within 24 hours. If for any reason we are unable to despatch the goods we will contact you to inform you of the stock status. You have the right to cancel your order should any delay be unacceptable.

Apart from offering a full refund we will not accept any further claims for compensation arising from any losses you may incur as a result of the goods not being available or ready for immediate despatch.

Delivery Charges
The prices shown include standard carriage costs, these are clearly shown on the shopping cart when ordering the goods, if in doubt please telephone us for confirmation.

Non delivery of items
Any orders that have become lost through transit will be resent or refunded after 2 weeks have elapsed (UK only), for items lost overseas allow 3 weeks from the date of despatch.  Most deliveries by courier (UK Mainland) are delivered next working day, by Royal Mail within 2-3 days, for goods sent throughout Europe the standard delivery time is 3 to 5 days. Please note these are not guaranteed delivery times, we will not be liable for any losses, costs or charges caused by any delay in the delivery of the goods.

Please contact us promptly if your order has not arrived within the stated delivery estimate so that we can investigate it with the carrier. Please ensure the delivery address supplied is complete and accurate. If tracking shows an order as delivered but you have not received it, contact us and we will investigate. This does not affect your statutory rights.

Cancelling Order

Orders for non-personalised items may be cancelled before dispatch. After dispatch, change-of-mind returns are handled in accordance with our Returns Policy below. This does not affect your rights where goods are faulty, damaged or incorrectly supplied.

Accepting Delivery

Please check your goods as soon as reasonably possible after delivery and contact us promptly if anything is damaged, faulty or incorrect. Please retain the goods and packaging while we investigate. Failure to report damage immediately does not affect your statutory rights.

Returns Policy
Change-of-mind returns
For non-personalised goods purchased online, consumers may notify us that they wish to cancel within 14 days of receiving their order. The goods must then be returned within a further 14 days, unused and in a resaleable condition. Customers are responsible for return postage unless the goods are faulty or supplied incorrectly. We will refund the goods and any standard outbound delivery charge paid. Additional charges for an upgraded delivery service are not refundable beyond the cost of our standard delivery service.

Faulty, damaged or incorrect goods
Please contact us as soon as possible if goods arrive faulty, damaged or incorrect. Your statutory rights under the Consumer Rights Act 2015 apply, including the short-term right to reject faulty goods within 30 days. Depending on the circumstances, we will provide a refund, repair or replacement and cover reasonable return costs. This does not affect your statutory rights.

 

This returns policy does not affect your legal rights.

 These terms and conditions are subject to change at any time.

 

Frequently Asked Questions

Do you offer free delivery?
Yes — free UK delivery on everything. No minimum spend, no surprises at checkout.
We usually ship with Royal Mail 2nd Class; most parcels arrive within 2–3 working days.
Need it faster? You can upgrade to 1st Class or Next Working Day at checkout.
Orders placed before 12 noon (Mon–Fri) are usually dispatched the same day.

 See our Delivery & Postage page for all the details.

What do you specialise in?
We specialise in pre-scored card blanks (ready to fold) and premium card and paper sheets for creative projects, printing, packaging, and stationery.
Whether you’re a crafter, designer, a small business or large business, we’ve got the right stock, weight, and texture for the job.

Which sizes do you stock?
For pre-scored card blanks, we offer popular formats including A3, A4, A5, A6, A7, and 148 mm square — all pre-scored for a clean, professional fold.
For flat sheets of card and paper, we go from B1 all the way down to A7, and we can also cut to custom sizes if you need something specific.
If you’re unsure which size you need, get in touch — we’ll help you find the right fit.

Do you do printing?
No — we supply the card and paper; you bring the creative magic.

Will this card work with my printer?
It depends on your printer model and the stock purchased. Thicker card stocks can be too heavy for some home printers, so always check your printer’s specifications first.
If you’re unsure, order a sample or small pack to test the weight and texture before committing to a larger order.

Can I order samples?
Yes — samples are available on most products.
It’s the best way to check the colour, texture, and print compatibility before buying in bulk.
You’ll find sample options listed on individual product pages wherever they’re available.

Are your products certified?
Where applicable, we note certifications such as FSC on our product pages. Some ranges are made from recycled materials — and we keep our descriptions honest and clear (no fluffy greenwashing).

Do you accept bulk or custom requests?
Absolutely! We’re flexible with quantities and can often help with special sizes or requests. Just drop us a message and tell us what you need.

Do you ship outside the UK?
Our website currently focuses on UK delivery. If you’re outside the UK, contact us and we’ll see what’s possible.

How do Monkey Points work?
Our loyalty scheme is simple:

  • 1 point per £1 spent

  • 1 point = 1p off

  • Redeem from 250 points at checkout

  • New accounts get a 100-point welcome bonus
    Full details are on our Monkey Points page.

What’s your returns policy?
Our full returns policy is set out in our Terms & Conditions.
If something’s not right, just contact us and we’ll guide you through the process.

How can I contact you?
The quickest way is through our Contact page — real humans, ready to help.