These terms and conditions do not affect your statutory rights
The prices are indicated on the website and are inclusive of VAT
Availability of Goods
Non personalised items are normally standard stock items and are available for despatch within 24 hours. If for any reason we are unable to despatch the goods we will contact you to inform you of the stock status. You have the right to cancel your order should any delay be unacceptable.
Apart from offering a full refund we will not accept any further claims for compensation arising from any losses you may incur as a result of the goods not being available or ready for immediate despatch.
The prices shown include standard carriage costs, these are clearly shown on the shopping cart when ordering the goods, if in doubt please telephone us for confirmation.
Non delivery of items
Any orders that have become lost through transit will be resent or refunded after 2 weeks have elapsed (UK only), for items lost overseas allow 3 weeks from the date of despatch. Most deliveries by courier (UK Mainland) are delivered next working day, by Royal Mail within 2-3 days, for goods sent throughout Europe the standard delivery time is 3 to 5 days. Please note these are not guaranteed delivery times, we will not be liable for any losses, costs or charges caused by any delay in the delivery of the goods.
Please inform us within 14 days (21 Days for Europe) from the date of order if the goods have not arrived, claims for non delivery of goods cannot be entertained after these dates. We are unable to accept responsibility for non receipt of goods once delivered to the correct address and signed for.
Orders for non personalised items can be cancelled at any time prior to despatch. Once the goods have been despatched the return of the products will be at your own expense.
When accepting delivery of the goods you are responsible for checking them for damage. Any such claims for damaged goods should be telephoned/emailed to us within 7 days. The goods will not be left without a signature. Any damaged goods must be noted on the courier consignment note at the time of delivery.
Goods as ordered
A refund for non personalised items will be given for all goods returned within 14 days from receipt, if for any reason you are unable to return the goods within this time, we will issue a refund provided you have contacted us by letter, telephone or email within the 14 days. A full refund will be given for the cost of the goods but will exclude the delivery charges, the goods returned must be intact, undamaged and suitable for resale. Any goods returned to us from outside the EU will be subject to a delay in processing the refund of up to 3 weeks, this is to allow for incorrect labelling from the sender which can result in charges payable by Mankey Monkey for import duties imposed by the courier. Any import duties will be deducted from the refund.
We will refund (in full) or exchange any goods which are faulty/damaged providing we have been notified within 14 days as above. Faults caused by accident, neglect or misuse will not receive any refund or exchange.
This returns policy does not affect your legal rights.
These terms and conditions are subject to change at any time.